Store Policy
Customer Care
At LINO CLUB, we want every part of your shopping experience to feel simple, clear and reliable.
If you have a question about a product, your order, delivery or anything else, our team is here to help.
For questions or assistance, please visit our Contact page and provide your order number where applicable. We aim to respond as soon as possible.
Privacy & Safety
Your privacy matters to us.
When you shop with LINO CLUB, we may collect information needed to process your order, provide customer support and improve your shopping experience.
Payment information is processed securely through our payment providers. We do not store your full payment card details on our own systems.
We only use customer information for legitimate business purposes and handle it in accordance with applicable privacy and data protection requirements.
For more information about how your information is handled, please refer to our Privacy Policy.
Order Support
If you need help with an existing order, please contact us with your order number and the details of your request.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible and provide photographs where appropriate so that we can review the issue and assist you.
Please do not return an item before contacting us and receiving instructions.
Payment Methods
We accept major credit and debit cards through the secure payment methods available at checkout.
All available payment methods will be displayed during checkout before you complete your purchase.
Payment must be successfully authorised before an order can be processed.