FAQ

LINO CLUB is a modern pet lifestyle store offering thoughtfully selected products for pets and their everyday lives. We offer products for dogs, cats, birds, fish and aquatic pets, small animals and reptiles.

We currently deliver to customers in the United Kingdom. Available delivery options and any applicable shipping costs will be shown at checkout.

Delivery times can vary depending on the product and delivery destination. An estimated delivery time will be provided during the ordering process or at checkout where available.

Once your order has been dispatched, you will receive tracking information by email where tracking is available. If you have any questions about your order, please contact us with your order number.

Shipping options and costs may vary depending on the product and delivery destination. Any available free-shipping option will be clearly shown on the product page or at checkout.

If you need to change or cancel an order, please contact us as soon as possible with your order number. We will do our best to assist, but changes or cancellations may not be possible once an order has been processed or dispatched.

Please contact us as soon as possible after receiving your order. Include your order number and photographs of the item where appropriate so that we can review the issue and provide the appropriate next steps.

For questions about products, orders, delivery or returns, please visit our Contact page and send us your message. Please include your order number if your question relates to an existing order.