FAQ

LINO CLUB is a cat lifestyle store offering thoughtfully selected essentials for everyday life with cats, including beds, toys, scratching posts, feeding accessories and grooming products.

We currently deliver to customers in the United Kingdom. Available shipping options and costs are displayed during checkout.

Delivery estimates vary depending on the product and destination. Please check the information provided during the ordering process.

Once your order has been dispatched, tracking information will be provided where available.

Free shipping is available on eligible orders. Any applicable shipping charges will be displayed before you complete your purchase.

Please contact us as soon as possible if you need to cancel or change an order. Your statutory cancellation rights remain unaffected.

Please contact us with your order number and photographs where helpful. We will review the issue and provide the appropriate assistance.

For most online purchases, you can notify us of your wish to cancel within 14 days of receiving your order. Please refer to our Shipping & Returns page for further information.

You can contact our customer support team through the Contact page on our website.